2011-12 Chairman Michael Quinn

Michael Quinn is the co-founder and CEO of 911 Collision Centers headquartered in Tucson, AZ. Founded in 1998 and now with 7 locations in 3 markets, 911 Collision Centers has been the recipient of many prestigious industry awards including: the National Auto Body Council’s “Pride Award” for their ongoing commitment to community service, AAA’s “Top Shop” award for service and repair excellence and runner up in the Better Business Bureau’s International “Ethics in Business” awards.

Quinn has had a love of cars since he was a young child. He attended vo-tech school as a teenager and got involved in management in the early 1980’s. This was a time with dramatic change within the industry: with the advent of unibody vehicles, air bags, etc., ongoing training was vital for survival. He earned ASE certified Master Technician status, was a licensed appraiser and had many I-CAR credits and volunteer hours with the organization. He sat on the United States / E.P.A. regional steering committee for Clean Air Compliance, and was also vice-chair and board member of the Philadelphia Vo-Tech School Advisory Council for six years.

Quinn has been a member of the National Auto Body Council (NABC) board of directors for over six years. He served as chair of Hurricane Katrina Relief, chair of First Responder Emergency Extrication (FREE), and is currently the co-chair of the Recycled Rides program. Quinn has participated in several C.I.C. committees in the past including the Business Management, Trade Practices and Insurance Relations committees.

Charitable and community service work has been part of the company’s core values since its inception. Quinn and his partner Patrick O’Neill encourage their staff members to participate in the many service projects and various boards it serves on in Arizona and Nevada. The organization also formed its own foundation, the 911 Collision Centers Community Foundation to expand its ability to serve.

Prior to co-founding 911 Collision Centers, Quinn worked for The Business Development Group (BDG), a consulting firm that tailored company-specific operating processes for auto body repair facilities. Prior to that he managed Lumpkin Auto Body in Philadelphia where the company was recognized for community service with the first NABC Pride award.

Quinn resides in Oro Valley, AZ with his wife, Bonnie, and their two teenage children.

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Jeff Hendler

Administrator Jeff Hendler
JD Hendler/Associates
Pasco, WA

Jeff Hendler has over 20 years of experience providing various services to the collision repair industry. In addition to serving as administrator to CIC since its inception, Jeff has also served as chairman of CIC; executive director of the Autobody Craftsman Association; and chairman of the Society of Collision Repair Specialists (SCRS) from whom he received the 1987 Industry Achievement Award. His company, J.D. Hendler / Associates, produces the "Collision Concepts" annual trade show for SCRS.

In addition to his administrative services, Jeff also criss-crosses the country throughout the year as a consultant for collision repair businesses and as a speaker and instructor at seminars, workshops, and national conventions for a multitude of worldwide industries. In 2001, the Collision Repair Specialists of Australia presented Jeff with that Association's award for "Exemplary Achievement" for the time he has spent in Australia instructing and inspiring members of the collision repair community in that country.

Also in 2001, Jeff received the PRIDE Award from the National Auto Body Council for the work he has performed in his community such as organizing charity golf tournaments.

Jeff holds degrees in Communications, English, Philosophy, and Education. He is a member of the Professional Golfer's Association of America (PGA) and a master at hosting golf clinics and golf outings.

Communications Manager Jordan Hendler

Mechanicsville, VA

Jordan Hendler has more than 10 years of experience of service in the collision industry. In addition to performing maintenance and updates to the Collision Industry Conference website, she participates in all of the CIC meetings, as well as the related industry meetings throughout the year.

Currently, Jordan also serves as the Executive Director and administrative support to the Washington Metropolitan Auto Body Association, producer of the renowned Hammer & Dolly magazine.