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Date of Request:
March 4, 2001 Date Posted: April 21,
2001 Updated: July 16, 2001 (Motor response has been
updated or clarified from previous entry.)
CIC Reference No. 101 Data Providers: Mitchell International, ADP Claims
Solutions Group, Motor Information Systems Original Time Allowance: Mitchell - 2.8; Motor -
1.1; ADP 3.0 (ADP time is for Access Cab) Issue:
- Time allowance insufficient.
Time for Mitchell includes the
removal of back seat and inner trim, but does not include the time to remove
the headliner. Motor time is unrealistic.
- Limited access to urethane sealant.
- There is restricted access to the urethane adhesive due to the
design of the slider capsulation overlapping pinch well flange.
- Slider capsulation damage.
Glass very difficult to remove
with a high risk of some level of damage/distortion to the slider
frame/capsulation.
- Sliding glass and stationary glass.
Time allowance for both
the slider and stationary glass is the same.
- Regular Cab and Access Cab:
Time for both models are the
same. Many more components must be R&I for the Access Cab.
Suggestion:
- A cautionary note be included in the labor notes stating the
slider housing or glass molding may be damaged in the removal process and may
require replacement.
- Do a time study using a collision technician and not a Glass
Company technician reflecting a true to life situation. Shops that are required
to do their own glass removal are held at a disadvantage when compared to a
glass person who does this for a living. There should not be a double
standard.
- An accurate time allowance be offered for this operation for
each specific model.
Response:
- Mitchell Time based on manufacturer recommended
procedure. Additional research is in process.
- ADP They have reviewed the manufacturers service
information and contacted several glass replacement professionals and have
determined that no change is warranted at this time. They plan to follow up
with the manufacturer for additional information.
- Motor
Applied footnotes "After all necessary interior trim is
removed. " Raised time to 2.1 hrs.
Date of Response and/or
correction:
| Motor |
July 16, 2001 |
Applied footnotes "After all necessary interior trim is
removed. " Raised time to 2.1 |
| Mitchell |
June 11, 2001 |
Additional research in
process. |
| ADP |
Apr. 8, 2001 |
Recognizes the need for
additional research, no change yet |
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