Subject: Confusing labor note; Insufficient time allowance

Make: GM

Model: Suburban and similar models including trucks

Year: 00-03

Operation: Replace front door

Replace front door hinges

Time allowance: Mitchell, door 4.9 hrs

Labor text note: When replacing door shell, door side hinges must also be replaced. Includes replacing upper & lower door side hinges and mirror

Mitchell,

Door side 1.5 hrs

Body side 2.7 hrs

Labor text note: With door removed, R&R upper & lower one side deduct .5

Motor, door 4.8 hrs

Labor text note: Time is to remove welded on hinge and drill mount holes for replacement hinge

Motor,

Door side 0.3 hrs

Body side 0.3 hrs

Labor text note: Time is after door is removed. Time is for replacement as outlined in manufacturer’s collision repair manual.

ADP Presently not known

CCC Same as Motor

Labor text note: Same as Motor

Inquiry (as stated by inquirer)

1. In the door section of the data base, the labor note should clearly state, when replacing the door both the door side, upper and lower hinges must be replaced. Mitchell states this in their labor note, but Motor does not. Motor has a incomplete labor note in their door section but there is no asterisk that aligns the labor note to replacing the door.

2. There may be some misinterpretation of collision repair information when Mitchell and Motor have such wide differences in their time allowances for the door hinges.

Suggestion:

Motor: Please clearly identify with an asterisk that the door hinges must be replaced when replacing the door.

Motor: Please review the replacement process, when replacing door side and body side hinges. There are several steps that may not have been taken into consideration. The collision repair manual information probably pertains to replacing a hinge on a new door and not an existing door

Responses:
Motor Information System 10/8/2004 (DR1GA00) Applied footnote to door shell, “When replacing door shell, new hinge assemblies are required, see LOCK & HARDWARE subgroup. The process is for replacing hinges on an existing door, new door shells come pre-drilled for hinges.

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