Las Vegas, Nevada— November 28, 2001
The following is the Ford Motor Co. response to the CIC estimating committee, please note that this information applies only to our USA market:
Urethane Installed Glass:
*Ford generates labor time allowances for glass via actual time studies.
*"Average" technicians (not glass or body shop specific) are used to develop the times. *We have not compared our Service Labor Times to those of NAGS.
Porcelain Black-Out on Glass:
*Porcelain Black-out protects the urethane adhesive against from Ultra-Violet rays.
*Repairing the ceramic "Black-out Paint" is not recommended. Black-out repair material will not provide the required bond to glass, therefore, there is no approved repair procedure.
OEM Service Information:
*Ford publishes "Service Labor Time Standards" based on actual time studies by "average" technicians.
*Ford and Lincoln Mercury Dealerships have a procedure available to them to "question/challenge" the established labor time. A "Dealer Request for Review" form is completed and submitted by the technician when there is a question/concern regarding the time standard, the form is acknowledged and based on the number of inquiries and other criteria (such as the number of warranty claims), a labor time "re-study" is completed. Any revision to the time is then made, the technician is notified and the new time is published for all dealers.
OEM Warranty and Database Items:
*Ford only provides Service Labor Time Standards for repairs that would be completed as "warranty". Warranty repairs would be repairs to correct a defect in material or workmanship from the factory. Ford does not time-study or publish Collision labor times.
Date Base Time Allowance Inquiry:
*Not applicable as Ford does not publish collision labor times. Only Ford, Lincoln and Mercury dealership personnel can challenge a published Service Labor time via the method described earlier.
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