Business Management Committee
Issue	Details from surveys or attendee input
Business Management	Ways to improve and develop your business
	Investigate how to reduce or eliminate supplements
	Improve all levels of production management for better turn times of the repair
	Collision Repair Economical environment
	For independents to wake up and accelerate the changes required to stay in business
	Collision Centers not recognizing the need to change
	shop specialization - insurer vs. OEM driven
	New industry operating models
	Write it right the first  time
	Buy high tech equipment, train premium techs, get factory certified status , get offered ?
Shop Profitability	profitability suppression self imposed by industry
	Under cutting the other collision centers and putting themselves out of business
	Insurance control over my pricing and profits
	increase in fixed costs with no compensation
	Escalating body shop costs vs stagnant rate increases
	retiring owner difficulty to sell business for fair value
	overhead becoming out of control
	LACK OF ABILITY TO RE COOP RAPIDLY RISING BUSINESS EXPENSES (INS COSTS/MED/COMP/NEW EQUIP
	educate shop owners on what a reasonable net profit is after a fair return on investment
	Compensation for the amount of administrative duties placed on the shops.
	Profitability - Continued rising costs without a method to pass cost along.
	Technology - Increased needs in shop & office without profitability to pay for it.
	Increase overhead Insurance Costs
	Profitability, Insurers must understand the repercussions of low rates on the industry
	The cost of operating & maintaining three estimate systems
	The cost of handling insurance administrative duties (DRP related)
	No support for profitability after jumping through all the hoops to get factory certified.
	if shops can't make a profit, the ins co's will pay in the future
	Repairers inability to control their business due to insurer influence
Measuring Performance	Cycle time
	Severity
	SUPPLEMENT SEVERITY I.E. POORLY WRITTEN INITIAL ESTIMATES
	How to make the industry more adaptable and motivated to meet insurer performance demands
	INSURER REALISTIC K.P.I'S - BASED ON AVERAGE VEHICLE VALUE OR AVERAGE VEHICLE YEAR.
	Difference between orig est and final bill (supp variance)   NOT A WORTHY ISSUE!!!!!
	lack of modern feedback mechanisms so that businesses can gauge performance of suppliers
Image/educating consumers	Review the needs of the consumer instead of those of the insurer or repairer .
	enhancing the image of the industry to elevate recruitment
	educating communities on their rights to repair
	vehicle owners think quality repairs can be done as fast as small mechanical work
	image improvement (national campaign to educate citizens)
	improving the image of collision repair
	No consumer awareness programs about the industry
Cycle Time	Authorization of insurance personnel to transfer data to non-DRP facilities