Insurance Relations Committee
Issue	Details from surveys or attendee input
Insurance Control / Insurance Relations	INEXPERIENCED ADJUSTERS TRYING TO DICTATE REPAIR COST AND PROCESSES THROUGH COMPANY POLICY
	Importance of initial appraisal to repair process
	does a HVAC, electrician, or computer repair guy have to show his invoices to his customer
	THE COST OF DOING BUSINESS VS INSURANCE CO OPINION OF OUR COST OF DOING BUSINESS
	COLLISION REPAIR SHOPS GETTING CONTROL OF OUR INDUSTRY INSTEAD OF INS COMPANIES
	NATIONWIDE TO PUT CAMERAS IN SHOPS FOR CONSUMER TO VIEW. GIVE ME A BEAK. WHO RUNS THE BUS.
	DRP PROGRAMS. WE HAVE BEEN ELIMINATED. IT'S ONLY A MATTE OF TIME AND THEY WILL OWN YOU TOO
	FEES.  THE COMPANIES ARE TELLING US WHAT THEY ARE PAYING AND NOT ASKING WHAT WE CHARGE
	WE ARE BASTARDIZED BY THE INDEPENDENT DISPATCH CENTERS I.E CLAIMSFORCE ETC.
	Regional aberrations in what is covered by insurance companies during repair
	Insurance Companies not following OEM repair requirements
	Insurance control (steering, suppressing required operations, setting rates
	Attempts to mandate service rates by geographic markets.
	CCC, ADP and Mitchell are insurance controlled monopolies.  Fair competition is needed.
	INSURANCE OWNED SHOPS / PROGRESSIVE COINISIER
	INSURANCE COMPANIES NOT REQUIRING ONE DATABASE SYSTEM (ADP, CCC,MITCHELL.)
	Insurance control of our business - in all ways
	interference from ins. companies, ie; use this vendor, wait for reinspect, short paid supp
	Insurance control using DRP's as a means of denying proper payments.
	Insurance control using unethical tactics by appraisers afraid of loosing their job.
	Becoming truly independent from insurance control
	Insurance control over parts use and methodology of repair
	insurance company control /low rates
	ins co are now running our businesses and industry
	The removal of all outside influence on collision repairs, the main one being insurance.
	INSURERS SHOULD NOT BE INVOLVED IN THE REPAIR PROCESS
	Remove all outside influence forced upon collision repairers, the main one insurance co.
	Stop other industries from interfering with the operation of the collision industry
	MONARCHY IN SOME INS CO MANAGEMENT POLICIES REGIONALLY
	INDUSTRY LIMITS ON GROSS PROFIT MARGINS ON LKQ PARTS, NO FREE MARKET
	Insurance influence in the collision industry
	INS. COMPANIES SETTING RATES
	Insurance ability to control labor rates
	INSURER "CONTROL" OF REPAIR PROCESS
	Insurer dictatorship of the repair. Not knowing/caring of the impact on shops .
	One sided cost containment. (No Real Partnerships)
	INDEPENDENT APPRAISERS FAILURE TO RESPOND TO SUPPLEMENTS
	INSURANCE INDUSTRY ASSUMES WE WILL GIVE  ALL COMPANIES SAME RATE
	Cameras monitoring work in our shops
	Insurers requiring specific vendors
	rate of reimbursement
	Non payment of Ins cos' for required items in the restoration of collision loss.
	INSURERS DICTATING REPAIR PROCEDURES
	INSURERS NOT PAYING FOR REQUIRED OPERATIONS
	INS.CO'S NOT ALLOWING ADDIT OPS FROM P-PAGES
	WAITING TOO LONG FOR INS SUPPLEMENTS
	Use of photographs to establish repair times. Desk Auditing.
	Authorization of insurance personnel to transfer data to non-DRP facilities
	Short pay of estimates
	consistent insurer policies within regions
	insurer changes estimating profile without informing repairer
Labor rates / Surveys	LABOR RATES AND P&M ARE IN THE CELLAR AND ALWAYS WILL BE.
	Funny rates
	STATE BY STATE LABOR RATE SURVEY
	State Farms new program will make impossible to raise your labor rate.  (Must be addressed)
	When you do a survey make all of the input available to the press so people know about it.
	Insurance companies not observing legalities of capping materials & labor rates.
	price your work in dollars instead of hours!
	Attempts to mandate service rates by geographic markets.
	Labor rates need to be raised in order to attract career minded employees.
	Labor rate surveys
	California labor rate surveys  level Playing field
	SUPPRESSION OF LABOR RATES
	Prevailing rate surveys
	FAIR AND EQUITABLE LABOR RATE FORMULAS AND INDUSTRY SURVEY
	PROFITABLE LABOR RATE   ( SOUTH FLORIDA)
	LABOR RATES  WITH   A COLA ADJUSTMENT YEARLY
	SURVEY OF RATES DONE BY INSURER'S
	labor rate Surveys-CA
	Methodology used to determine prevailing rates.
	LABOR RATES
	STAGNANT /LOWERING LABOR RATES
	RAISING THE LABOR RATES AND P&M RATES
	INADEQUATE  LABOR RATE
	SHRINKING LABOR TIMES IN CRASH MANUALS
	get all states to mandate a labor rate survey like the new one from Rhode island
	Independent source to approve information provider labor time changes before releasing
	Labor rates with DRP'S
	The use of labor time guides being used as a final authority by ..(Conn. necxt line).
	Labor rates.
	Compression of labor rates from insurance companies.
	Not allowing DRP rates effect local prevailing rates of a non DRP shops.
	Non partisan or government labor rate surveys, not insurance company surveys.
	SUPPRESSED LABOR RATES; INSURERS NOT PAYING THE CURRENT MARKET FAIR PRICE
	CIC cannot address the issue of labor rates
	Lower labor values
	LABOR RATES NOT REALISTIC
	Low labor rates
	LABOR RATE STUDY OF WHAT A REASONABLE RATE SHOULD BE
	The need for a higher hour rates, comparison to mechanic labor rates
	inflation rate increases over compensation increases
	SUPPRESSED LABOR RATES
	NON- INDUSTRY PROCEDURES FORCING LESSER LABOR RATES, NO COMPENSATION FOR EQUIPMENT,FR MACH
	LABOR TIMES GOING DOWN FOR NO REASON IN ESTIMATION SYSTEMS.
	LABOR RATES
	INSURES REDUCING  LABOR RATES
	get rid of flat rate
	Labor rates being lowered by repairers to keep DRP programs
	Insurance company's controlling the direction of rate increases and DRP programs
	Erosion of labor rates and markups
	compensation to our Techs
Paint times, processes, allowances, caps	Stop blending repaired panels.
	Refinish within panel time deductions on repaired panels
	Insurance companies not observing legalities of capping materials & labor rates.
	insurance material capping
	paint capping
	Feather, Fill, Block, of repaired panels.
	Blend within panel.
	Blending times totally inadequate
	Blend within panel
	material caps should not be allowed
	a calculation to compensate for body materials
	Diminished refinishing times
	insurance capping paint and materials for non DRP shops
	material caps and blend within panel studies
	Feather, prime and block included in estimating system software and paid by Ins Co's
	Blending or Blend within Panel
	insurance companies reducing paint times on repaired panels and not paying prime & block
	Blend within panel repairs
	Caps on P&M
	Insurance carriers cutting/reducing refinish labor. Partial paint times.
	BLEND WITHIN A PANEL (AGAIN)
	Caps  Paint, Materials
	PAINT CAPS
	Keep the gap issue going hopeful we will start getting paid for body materials
	Paint issues, Blend in panel, No repair panel time, No blending for solid colors.
	Tint and blend, block and fill, de-nib and polish
	PAINT CAPS
	BLOCK FILL PRIME
Paint & material costs /reimbursement	RAISING THE LABOR RATES AND P&M RATES
	low compensation for paint and materials
	the quality of OE replacement parts
	paint price increases how to pass on to ins. cos.
	Failure to properly pay P&M.
	WHERE IS THERE CRITERIA SAYING WHAT IS INCLUDED IN PAINT MATERIALS AND BODY MATERIALS
	Parts and material procurement
	nearly 3 years with only $1increase in paint
	Materials/petroleum costs increase but Ins. chooses not  to address this issue.
	INADEQUATE  MATERIAL ALLOWANCES
	FAILURE OF INS CO TO KEEP UP WITH THE RISING COSTS OF P&M
	Paint and Material - True invoicing needed instead of multiplier per hr...
	Material cost rise faster than we can get compensated for
	PAINT SUPPLIERS TO HAVE DATA BASE THAT WOULD COST ANALYZE BUY VEHICLE
	Increased material costs
	Material costs
Re keying / Data transfer	sharing system info. data re-entry is a killer
	Re-Keying Estimates
	re key  of estimates
	Increased data entry processes
	All total loss vehicles are salvage and belong in the junk yard
	Unwillingness by Insurance Industry to let us download their staff adjustor estimates
Forced use of aftermarket parts	INSURANCE CO.'S DICTATING NON-OEM PARTS ON VEHICLES STILL UNDER FACTORY WARRANTY
	USE OF AFTERMARKET PARTS
	OEM parts  vs  AFTERMARKET  fitting, customer, insurance co., warranty.......
Desk reviews / audits	3rd party desk reviews done by poorly trained personnel looking at photos
	Timely response to sups, (Standards)