| Repairer-Insurer Relations Task Force | |
| Issue | Details from surveys or attendee input |
| Relations | better training by insurers on policies, procedures for all parties- shop and insurer staff |
| Insurance Company and Repair Shop relationships trying to exist so both can make profit. | |
| bringing Insurers and shops to the table to enable industry change & improvement | |
| communication between insurers and DRP-dependent shops | |
| Eroding relationships | |
| The constant lies required to support both and the impact on insurer/repairer relations | |
| Insurance and Collision Repair facility relationships | |
| More insurance 'standards' but with no solution to assist the average collision center | |
| Integrity - Lack of respect from the "Insurance Industry" for collision shop repairs. | |
| relations between insurance and repair shops | |
| lack of trust between repairers and insurers | |
| Trust | |
| Communication | |
| Acknowledge all sides of the industry have fraud issues | |
| Non-responsiveness by insurance depts. to shop needs | |
| Short pay of estimates | |
| insurer changes estimating profile without informing repairer | |
| DRP Programs | DRP: THE LARGEST INS CO WILL NEVER PRODUCE POLICY & PROCEDURES IN WRITING NEEDS CHANGED |
| Collision Repair shops becoming insurance company sub-contractors | |
| Direct repair programs | |
| DRP PROGRAMS. WE HAVE BEEN ELIMINATED. IT'S ONLY A MATTE OF TIME AND THEY WILL OWN YOU TOO | |
| DRP OR DIRECT REPAIR PROGRAMS. SHOPS SEE THESE AS A PANACEA, WAKE UP. INS. CO. WILL RULE | |
| Inconsistent application of DRP rules (between carriers and from rep to rep in same) | |
| DRP ISSUES AND STEERING TO THE DRP!S | |
| DIRECT REPAIR PROGRAMS | |
| DRP agreements in general | |
| DRP going to the lowest bidder, no respect for highly trained equipped shops | |
| ADMIN FEES FOR HANDLING INS PAPERWORK FOR DRPs | |
| payment for all the extra paperwork ins co are requiring | |
| Promote an open platform for insurance DRP estimating system requirements | |
| SHIFTING OF CLAIMS RESPONSIBILITY FROM INS CO TO SHOPS INCREASING SHOP OVERHEAD | |
| The type of estimate system that is being mandated by the insurance companies. | |
| DRP Means Do ouR Paper work at no charge As if office staff is free | |
| making us responsible for things we have no control over ie rental cars | |
| DRP | |
| SHOPS VS SHOPS THE DRP ISSUE . CANT WE ALL GET ALONG | |
| Direct repair programs from insurance companies | |
| The cost of operating & maintaining three estimate systems | |
| The cost of handling insurance administrative duties (DRP related) | |
| Direct Repair Contracts | |
| DRP programs that remove customer from our stores | |
| DRP Standards | Communication with the customer and insurance co during the process |
| Standardization of DRP guidelines. | |
| DRP's constantly changing their guidelines or not providing any guidelines | |
| DRP best practices -- streamline requirements & promote true partnership DRP contracts | |